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| Introduction: |
When there is work to be accomplished it is vital to develop, execute and successfully complete the planned work. In the rush and chaos of work life, as pressures mount and time frames are compressed, it is easy to focus on the content, and forget the importance of consistent, effective two-way communications and relationship building. Success for anything other than the most modest activities requires communications with all affected groups and individuals, influencing decision-makers and ensuring messages are not confused. This course examines communications concepts, processes and tools that enables someone to work effectively with teams, management and clients in delivering results.
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| Expected Outcomes: |
By taking this course you will be able to:
- identify task-oriented communication needs
- use a variety of approaches to develop and deliver your message effectively to progress, monitor and report on work activities
- recognise common difficulties in communicating your message and in understanding others, and working the issues through effectively
- recognise the style and informational needs of decision-makers, and craft your message to increase your ability to influence them
- create and use communications and stakeholder management plans
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| Target Audience: |
Anyone interested in developing awareness of and skills in clearly communicating to obtain results from others. Examples include anyone involved in developing, executing and communicating work activities that involve teams and other stakeholders. This course is highly applicable to CEOs, CFOs, project managers, Directors on boards and anyone else who must achieve results with the involvement, support and acceptance of others.
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| Syllabus: |
Principles of Communication
- Sender/receiver model
- Different forms of communication
- Ways to ensure successful communications
- Communications barriers
- Cultural considerations
Communicating Effectively
- Rules for effective communications
- Choosing your form of communications
- Communications vehicles (e.g. email, web sites)
Decision-making Styles
- The different styles
- How to persuade decision-makers
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Project-Specific Communications Activities
- Communications activities required to successfully manage a project
- Communications Planning
- Project documentation
- Performance reporting
- Project manager communication responsibilities
- Influencing and creating results within an organisation
Stakeholder Management
- Stakeholders analysis
- Managing stakeholders
- Stakeholder Influence/Impact Matrix.
- Stakeholder Management Plan
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| Prerequisites: |
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| Duration: |
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| “PMI®” is
a trade and service mark registered in the United States and other
nations; “PMP” is a registered certification mark in the
United States and other nations; and “PMBOK” is a trademark
of Project Management Institute, Inc. |
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